Skip to main content
Legal · Privacy

Privacy Policy.

How Alva Digital Downloads collects, uses and safeguards your information when you use our Shopify app for digital file delivery.
Last updated · May, 2025 · Alva Apps · digitaldownloads@alvaapps.com

At Alva Digital Downloads, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information that you provide directly to us when registering for our service, using our features, or communicating with us:

  • Account information such as your name, email address, and password
  • Billing information, including payment method details
  • Profile information such as your business name, website, and preferences
  • Content you upload through our service, such as digital files
  • Information about your customers who download your digital products

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our service
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

Information Sharing

We may share your information in the following circumstances:

  • With service providers, consultants, and other third parties who perform services on our behalf
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Alva Digital Downloads or others
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All data is encrypted in transit and at rest, and we regularly review our security practices to ensure your information remains protected.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to certain processing activities
  • Data portability
  • Withdrawal of consent

To exercise these rights, please contact us at digitaldownloads@alvaapps.com.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at digitaldownloads@alvaapps.com.

Common questions

Frequently asked questions

Alva Digital Downloads collects account information (name, email, password), billing details, profile information (business name, website, preferences), the digital files you upload, and information about your customers who download your products. The collection happens when you register, use the app, or contact support.
No. Alva Digital Downloads does not sell customer data. Information is shared only with service providers acting on our behalf, in response to valid legal requests, to protect rights and safety, or in connection with a merger or acquisition of all or part of the business.
Depending on your location you may have rights to access, correct, delete, restrict, port or object to processing of your personal information, and to withdraw consent. Email digitaldownloads@alvaapps.com to make a request and we will respond within statutory deadlines.
Yes. Alva Digital Downloads encrypts data in transit and at rest, and applies reasonable technical and organisational measures to guard against loss, theft, unauthorised access, disclosure, alteration and destruction. Security practices are reviewed regularly.
Information is used to provide and improve the service, process transactions, send technical notices and support messages, respond to your requests, monitor usage trends, and detect and prevent fraudulent transactions or other illegal activity.
Privacy policy updates are posted on this page with a refreshed "Last updated" date. The current version was last updated in May 2025. For questions about how your data is handled, contact digitaldownloads@alvaapps.com.